Thank you for choosing Natalya Getman Fine Art for your pet portrait commission!
Your satisfaction is important, and clear communication is key to ensuring a positive experience.
 

Deposits and Payments:

• A non-refundable deposit of 25% is required to secure your commission and begin the artwork.

• The remaining 75% must be paid in full prior to the artwork being shipped.
   

Refunds and Returns:

• Due to the personalized nature of the artwork, refunds are not available once the commission has started.

• All sales are final.
   

Damaged Artwork:

• If your artwork arrives damaged, please contact us within 48 hours of receiving the shipment.

• Provide clear photographs of the damage along with packaging to help us assess the issue.

• If verified, we will gladly replace the artwork at no additional cost to you.
   

We appreciate your understanding of our policies. If you have any questions or concerns, please feel free to reach out.
 

Thank you for supporting original artwork!